What’s the point of designing a strategy if it is not implemented?
  • Although processes represent the concrete implementation of the company’s strategy as well as the value it delivers to its customers, they happen to be often inefficient, missing or non-existing.
  • Processes are characterized by start and end events, different steps, activities and decisions all contributing to a final result.
 Process mapping methodology

 Which process

  • Start event
  • End event


  • Staff activities
  • Intermediate events


  • Resources by role
  • Handovers between departments

 When and why

  • Control flows
  • Decision points


  • Data objects (documents and other files)
  • Data stores (through software applications)
  • A business process is when the final customer is outside the company whereas the added value of a support process is delivered internally.
  • Processes must be constantly reviewed and adapted to the company’s strategy.
Certified in Business Process Management, Zest Management consultants help you design, adjust and complete your company’s processes so that they remain aligned with your strategy.
More specifically, Zest Management can guide you in your journey towards ISO 9001 quality management certification.